Payment

Payment methods

DELOLAS offers you the followong payment methods:

  • Credit card
  • Paypal
  • Bank transfer: must be done within a period of 48 hours from the order being placed, N CC/ IBAN ES38 3058 0032 5727 2000 8455. If this is not the case, the order will be cancelled upon notification by email.

 

Is it safe to pay by card?

DELOLAS uses the SSL security system which guarantees the encryption of information, so that your personal and banking data will be protected according to this security protocol and it is impossible for them to be intercepted.

 

Problems paying by card?

Your card may be rejected for the following reasons:

  • Having reached its expiry date.
  • Incorrect inputting of a number.
  • Not conforming to the new method of secure e-commerce. If this is the case, contact your bank so that your card can be authorised for online shopping.

If you have questions, please contact our customer service and we will help you in any way we can.

 

Shipping

Shipping methods

During the purchase process, you will be able to select from the following shipping methods:

  • Economy transport 48-72h.
  • Express transport 24h.
  • Collection from post office 48-72h.

*These delivery times will be delayed when payment is made by bank transfer. Delolas will despatch your order once the amount is in the bank.

*Delivery times for mainland Spain.

 

Shipping fees

DELOLAS offers you the most competitive prices so as not to represent a major additional cost.

Mainland Spain:

  • Economy transport: €3.90.
  • Express transport: €2.90.
  • Collection from post office: €2.90.
  • You can benefit from free shipping for orders over €75 for economy transport 48-72 hours.

Ceuta, Melilla and Balearics. Post office or home delivery €5.

Canaries €8.

 

How to locate your package?

Once your order leaves the shop, we will send an email with shipping informion and a tracking link so that you can check the location of your package.

In the case of collection from the post office, they will send an SMS to your mobile phone informing you that you can come and collect the package.

 

International shipments?

For information on international shipments, click here.

 

Exchanges and returns

DELOLAS offers an unbeatable exchange and return policy to make your shopping experience comparable to what would be possible in a physical store.

 

Exchanges

To replace one product with another.

If the garment is not a good fit, you can change the size or choose a different product.

The deadline for exchanges is 14 days from receipt of the order.

How to do exchanges?

  • Log in to your account, go to the section >select the order> write us a note with the product you wish to exchange, indicating the product for which you would like to exchange it and the size.
  • Get in touch with our customer service.

Once the process is complete, we will contact you via email or telephone to inform you of the exchange process.

 

Are exchanges free?

Yes, but only via the post office. Delolas will send you a shipping label which you must attach to the package before taking it to your nearest post office.

Once we receive the package, we will proceed to return to the post office the product for which you wish to exchange it (prior notification is required for exchange products in order that the stock can be checked and the products reserved).

 

Returns

DELOLAS undertakes to refund purchases in the case where the product is not wanted.

The deadline for returns is 14 days from receipt of the order.

DELOLAS reserves the right not to accept a return if the product is not in the same condition as when it was sent.

How to proceed with returns?

  • Log in to your account, go to the section>select the order>write us a note with the product you wish to return.
  • Get in touch with our customer service.

 

Are returns free?

No, the customer will be required to send the product(s) to our address: C/Gadil, 19 CP 04890 Serón (Almería). In order to reduce shipping costs, we recommend that this is done via the postal service.

 

Refund of payment?

Once we have received the package and checked it to be in perfect condition, we will proceed to refund the payment using the same payment method as was used to place the order. In the case of a bank transfer, you should include your IBAN details along with the package.

 

In the case of a mistake or defect on our part…

Please contact customer customer services by whichever method you prefer.

Once the query has been assessed, we will proceed to exchange for another equivalent product. If there is no available stock, we will refund the payment.

Regarding shipping, we will send a carrier to pick up the package.

 

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